Support

How do I unlock Pro after buying?

Open PlaySubtitle and press Unlock PRO, then Sign in to activate this computer. Your browser opens your account page. If you are not signed in, sign in with the e-mail you bought with and the 8-digit code we send you. Check that the computer code matches the one in PlaySubtitle, then press Activate this computer. PlaySubtitle finishes by itself. There is nothing to copy from your receipt.

The code e-mail did not arrive

Wait a minute and check your spam or junk folder. Make sure you typed the same e-mail you bought with. If you ask for a new code, only the newest one works, and each code works for 10 minutes. Still nothing? Write to support@playsubtitle.com from that address.

I signed in, but PlaySubtitle still shows Free

Check that you signed in with the e-mail you bought with: a different address has no plan. If PlaySubtitle says it is downloading Pro components, keep it open and online. It retries by itself, or press Check again. If the computer code expired (after 10 minutes), press Sign in to activate this computer again for a new one.

Windows blocks the installer

If Windows shows "Windows protected your PC", click More info, then Run anyway. If it says an Application Control policy blocked the file, Smart App Control is on. The Download page explains what to do.

How do I move Pro to another computer?

On your account page, deactivate the old computer. Then, on the new computer, press Unlock PRO and Sign in to activate this computer. You can move it 3 times a year. After the third move, the next one becomes available 12 months after the first; to use Pro on another computer sooner, add another licence on your account page.

Can I buy first and install later?

Yes. Your plan is linked to your account (the e-mail you bought with), not to a computer. Your account page has the Download button and your licences. Install PlaySubtitle whenever you are ready, then press Unlock PRO and Sign in to activate this computer.

No subtitles appear

1. Check that your video or audio is playing and that you can hear it.
2. Check that the language being spoken is set correctly, or set it to Auto Detect.

Subtitles appear late

1. Switch the translation mode to Fast.
2. Close other programs that use the graphics card, such as games running in the background.
3. Check that your PC meets the recommended system requirements.

The wrong language is recognised

1. Set the spoken language yourself instead of using Auto Detect.
2. Content that mixes languages or has loud music is harder to recognise.

Setup cannot download the AI models

1. Check your internet connection and that you have enough free disk space.
2. Start PlaySubtitle again. Setup continues from where it stopped.