Privacy Policy
Effective date: 16 October 2026
Controller: PlaySubtitle (playsubtitle.com) ("we", "us")
Privacy contact: support@playsubtitle.com (write "Privacy" in the subject)
This policy explains what personal data the PlaySubtitle software and playsubtitle.com handle, why, on what legal basis, who receives it, how long we keep it, and what rights you have. It applies to PlaySubtitle Video Player and PlaySubtitle Live Overlay (the "Software") and to our account and licence service. It is written to meet the Thai Personal Data Protection Act B.E. 2562 (2019) ("PDPA"), and we apply the same standard to customers elsewhere.
A Thai translation of this page is available. If the two versions differ, the English version governs.
1. The short version
- PlaySubtitle works offline. Audio, video, subtitles, translations, files and history stay on your computer. We do not upload them.
- We collect only what is needed to sell, activate and support a paid licence, plus what you choose to send.
- Telemetry is off until you turn it on. Automatic update checks are off until you turn them on. Feedback is sent only after you have seen and approved exactly what will be sent.
- We never sell your personal data and never use it for advertising.
2. What stays on your computer
Audio captured for subtitles, recognised text, translations, glossaries, settings, logs, crash reports and support bundles are created and kept on your computer. Crash reports and support bundles are shared with us only if you choose to send them. Web Mode keeps the web pages you open (and their cookies) in a browser profile on your computer; you can clear it in the Software.
3. What we collect, why, and on what basis
| Data | When | Purpose | Legal basis (PDPA s.24) |
|---|---|---|---|
| Email address, name, country, order, subscription and tax details (collected by Lemon Squeezy and shared with us) | When you buy | Sell, invoice, support and renew a paid licence | Contract; legal obligation |
| Email address you confirm on the Download page or your account page | When you download the Software or create your Account | Create your free Account, send you the download link, and later identify the Account if you buy a plan | Contract |
| Your choice to receive news and offers (an unticked box on the Download page or your account page) | Only if you tick it | Send news and offers about PlaySubtitle. You can withdraw at any time, and every such e-mail has an unsubscribe link | Consent |
| Your acceptance of this Privacy Policy and the Terms of Service (the dates of the versions you accepted) | When you create your Account, and again after we change them | Show which versions you accepted | Contract |
| Notify me requests (which product you asked to hear about) | Only if you press Notify me on your account page | E-mail you once when that product goes on sale | Consent |
| Account email and sign-in details | When you sign in or activate | Identify your Account, show your plans, downloads and computers on your account page, and grant paid features | Contract |
| Activation record: a random installation identifier created on your computer, the matching public key, your computer's name (as set in Windows, up to 80 characters), app version, "windows", and "x64" or "arm64". No hardware inventory, no serial numbers | When you activate or refresh a licence | Count activated Devices, enforce the one-computer-per-licence limit, refresh the licence, let you manage Devices in your Account | Contract |
| Licence status and refresh times | Every time the licence is refreshed | Keep paid features working and detect misuse | Contract; legitimate interest (preventing licence abuse) |
| App version, update channel and Windows. Not linked to your Account | Only if you turned on "Check for updates automatically", or when you press Check | Tell you a newer version exists and deliver it | Your choice (consent) |
| Your IP address and the file requested, in the technical logs of our hosting provider (and of huggingface.co for models it hosts) | When you download language models, data packs or updates | Deliver and protect the download | Contract; legitimate interest (security) |
| Anonymous usage and performance counts from a fixed list (no free text, no content), with a pseudonymous reference that we cannot link to your Account | Only if you switch telemetry on | Improve reliability and performance | Consent |
| Feedback: rating, app version, engine, mode, language pair, latency band and a pseudonymous reference; subtitle or translation text only after you have seen and approved exactly what is sent. Text is redacted and length-limited. Never audio, video, files, history or credentials | Only when you send it | Fix translation problems | Consent, each time |
| Support emails and attachments you send | When you contact support | Answer you | Contract; legitimate interest |
We do not collect your audio, video, subtitle history, files, contacts, location, browsing history or payment card number.
4. Where data goes
- Lemon Squeezy (seller of record) handles payment, invoices and tax. We never see your card details. Its terms and privacy policy apply to what it collects.
Service providers process data for us under their own terms and security practices, limited to what each needs:
- Database hosting: Database of accounts, plans and activated Devices. Location: Singapore.
- Application hosting: Runs our account and licence service. Location: Singapore.
- Website, DNS and download delivery: Website, protection, and delivery of downloads. Location: Global network.
- Email delivery: Sends your one-time sign-in code by email. Location: Provider's regions.
- Lemon Squeezy: Payments and tax, as seller of record. Location: United States / European Union.
- Authorities and advisers when the law requires, to protect our rights, or to our professional advisers under confidentiality.
- A successor if our business is transferred, on the same terms as this policy.
5. Transfers outside Thailand
Our account database and service run in Singapore, our downloads and website are delivered by a global network, and our payment and email providers operate abroad, so data in section 3 is processed outside Thailand. We transfer it only to providers that give a standard of protection that is adequate or that we bind by contract to the protections required by the PDPA.
6. How long we keep data
| Data | Kept |
|---|---|
| Account email and plans | While your Account exists, then 12 months, then deleted |
| Activated Devices | Until you deactivate a Device, then 12 months, then deleted |
| Order, invoice and tax records | As long as Thai tax and accounting law requires (generally 5 years) |
| Technical logs of downloads and update checks (including IP address) | As long as our hosting provider keeps them, normally weeks; not copied into our database |
| Telemetry (only if you turned it on) | Up to 13 months |
| Feedback you approved | Up to 24 months |
| Diagnostic reports you sent | 90 days |
| Support emails and files | 90 days after the case is closed |
| Backups | Up to 35 days after the primary record is deleted |
We may keep data longer where needed to resolve a dispute or comply with law. When the period ends we delete or anonymise it.
7. Your rights
Under the PDPA, and under similar laws where they apply to you, you may:
- access your data and receive a copy; correct it; delete it or ask us to anonymise it;
- object to or restrict processing based on our legitimate interest;
- withdraw consent at any time (turning telemetry off stops it and discards queued events; turning off automatic update checks stops them) without affecting what happened before;
- portability of data you gave us, in a common format; and
- complain to the Personal Data Protection Committee of Thailand, or to the authority where you live.
Write to support@playsubtitle.com. We may need to confirm who you are first, and we answer within 30 days. You can also deactivate a Device and see your Devices in your Account at any time.
8. Security
Licence data is kept in a per-user protected store on your computer. Connections use HTTPS with certificate checks. Updates and paid payloads are verified with digital signatures before they are used. Access to our systems is limited to those who need it. No system is perfectly secure; if a breach of personal data is likely to harm you, we will notify you and the authority as the PDPA requires (generally within 72 hours of becoming aware for the authority).
9. Children
The Software is not intended for anyone under 18 without the consent of a parent or guardian (see our Terms of Service), and we do not knowingly collect data from children. If you believe a child has given us personal data, write to us and we will delete it.
10. Websites and cookies
playsubtitle.com sets no tracking cookies and loads nothing from third parties. Your account page (account.playsubtitle.com) sets one essential cookie that keeps you signed in (HttpOnly; it lasts 30 days, or 12 hours if you untick "Keep me signed in"), and one that remembers the language you chose there for a year. The Software itself does not contain advertising or tracking components.
Visit counts. So that we know which pages help people and where our visitors come from, the website counts, per day: page views per page, clicks on the download and buy buttons, the name of the site that linked to us (for example facebook.com, never the full address), and the campaign name when a link carries one (utm_source and utm_campaign). These are only totals. We store no cookie, no IP address, no device or browser identifier and nothing that could tell one visitor from another, so the counts are not personal data. Counts are sent to our own server, not to an analytics company, and are deleted after about 13 months. If your browser sends Global Privacy Control or Do Not Track, nothing is counted.
11. Changes to this policy
We will publish changes on playsubtitle.com with a new effective date. If a change affects telemetry or feedback choices you made, the Software will ask you again before the new rules apply to you. The version of this policy that you agreed to is recorded on your computer next to your telemetry choice.
12. Contact
PlaySubtitle (playsubtitle.com) · support@playsubtitle.com