Refund Policy
Last updated: 9 October 2026
A Thai translation of this page is available. If the two versions differ, the English version governs.
- 7 days, no questions asked. If you are not satisfied, you can ask for a full refund within 7 days of any payment, including a renewal payment.
- How to ask. Write to support@playsubtitle.com from the e-mail used for the purchase, with the order number if you have it. You can also use the refund link in your Lemon Squeezy receipt where it is offered.
- What happens. The refund goes back to your original payment method through Lemon Squeezy; timing depends on your bank or card issuer (often 5 to 10 business days). When a refund is made, the plan is switched off and its computers are released. The free features keep working.
- Cancelling is different. Cancelling stops future renewals and your plan works until the end of the period you paid for. Cancelling does not refund the current period unless you are still inside the 7 days.
- After 7 days. We do not usually refund, but tell us if something went wrong (for example a technical problem we could not fix, a duplicate payment, or a renewal you did not expect) and we will look at it fairly.
- Chargebacks. Please contact us first; we can usually fix the problem faster. A chargeback also switches the plan off.
- Repeated refunds. If a person repeatedly buys and refunds in a way that looks like misuse, we may decline further refunds or sales to them.
- Your legal rights. This policy does not limit rights you have under the consumer law where you live.